Costco Tire Service Center

F L 5 months ago

No point having an appointment. It’s first in first out. So if a bunch of walkins come in ahead of you and you have an appointment. You’re waiting for those to be serviced before you are.

Vish Kumar 5 months ago

Visiting LA. Flat tire . Although they only take appointments, Larry was so helpful and empathetic. He figured a way to fit me in and help out . Fantastic service

e.o. doc 6 months ago

2.5 hours for 4 tire installation and the guy at the counter (closing time) has some attitude, no customer service at all. They got the best price in the market and best warranty and after sales service but you need a LOT OF PATIENCE

Mark Rose 7 months ago

The guy with a beard and a greenish beaded bracelet on his hand was the one who assisted me. While he was friendly, can't overlook the fact that he charged me $180 for another person’s tire repair and handed me the invoice with someone else’s name. A tire installer from the workshop showed up and spoke a bit while I was incorrectly charged $180. The guy from the workshop, I think his name on the wall picture says Aiden, Aaron, or Jaiden, or something with a double letter. The bearded man seemed Latino and the guy from the shop I think was a caucasian. I thought “Why is he mentioning how BMW’s tires act on roads, that's not what I drive.” They didn't even notice they made a mistake until I pointed out that the invoice was in another person's name and for a different car. I guess I look rich or something. Thanks for the compliment but my time was wasted. Then I trusted the bearded guy with my membership and my credit card - two credit cards - and let him go by himself to the returns desk to issue me a refund “so you don't have to wait in line there.” Now I’m thinking - should I have trusted him with taking both of my cards out of sight? I lost an additional 30 minutes while my freak

Saran Enkhbat 8 months ago

I called just to ask if there was availability to change my tires. I was told that I could come in to check in person, so I made time and drove there. When I arrived, they told me, “We can’t do it today, come back tomorrow.” This is completely unacceptable. If it wasn’t available today, that could have been said over the phone. Instead, they wasted my time, gas, and energy for no reason. Very poor communication, zero organization, and no respect for customers’ time. This place is extremely unprofessional. I will never come back and do not recommend this location to anyone.